FAQ
RETURNS + EXCHANGES
What is your Return and Exchanges Policy?
We accept returns and exchanges within 30 days of purchase only for full price, unworn and unwashed products with original tags attached.
Refunds are issued to the original form of payment within 1-3 days from the date your return shipment is received at our location.
*Items purchased at a sale price are final sale and may not be returned or exchanged.
How do I start a return or exchange?
Visit our return center here.
What items are non-refundable?
Gift cards and items that have been purchased at a sale price are final sale.
ORDERS + SHIPPING
What is your Order Processing time?
EVERYDAY STYLES (UNDECORATED STYLES)
Order Processing Time: 2–3 business days. You’ll receive a tracking email as soon as your order ships (usually within 2–3 business days).
Shipping speed: 3–5 business days after processing.
COLLEGE STYLES
Our products are made just for you to reduce waste and offer more styles you'll love. Please allow 5–8 business days for order processing before we ship. You’ll get a tracking email once your order is on the way (usually within 5–8 business days). If you haven’t received one yet, don’t worry — your order is still in the making!
Shipping speed: 3–5 business days after processing.
What are your shipping methods and how long do they take?
Currently we offer Standard Shipping (3-5 business days). Please see below for total shipping time within the continental U.S.
*We do not ship to P.O. Boxes
What are your shipping costs?
Shipping and handling will be added to every order.
Shipping Rates:
$0 – $74.99 = $6.99
$75+ = FREE!
Can I edit or cancel my order?
Because we process our orders very quickly, we’re unable to edit or cancel orders after the checkout is completed. If you’d like to return or exchange your item, submit a return or exchange request in our Returns Center.
Do you ship internationally?
Currently, we only ship within the US.
I ordered something and now it’s on sale. Do you offer price adjustments?
Unfortunately, we’re unable to offer price adjustments.
What happens if my order tracking says delivered but I haven’t received it?
Occasionally a carrier will mark your package as delivered before it’s been physically dropped off. We recommend that you check all your doors, garage, mailbox, or any other place where the package may be hiding.
Typically a package turns up within 3 days, if you still haven’t received it after 3 days contact your carrier for more information.
WHOLESALE
Do you sell wholesale?
Wholesale is kind of our thing—we’ve been doing it for 15+ years! Every style you see in our website plus many more can be bought wholesale: as a blank canvas, decorated your way, or repped with official NCAA, MLS, NWSL, and USL licenses. We’ve got you covered with screen printing, embroidery, heat transfer, and specialty techniques.
Head over to our Wholesale page for the details—and if we’re a match, send in your application. We can’t wait to work with you!
Do you sell on Faire?
Yes, we do! Head to our Wholesale page and use the link at the bottom to shop through the Faire platform and enjoy all the perks that come with it.
FIT + SIZING
Can you help me find my size?
On every product page, you’ll find a general Size Guide link right below the sizes, plus a Fit Bar showing whether the style runs small, true to size, or large.
Still not sure? No worries—we get that shopping for clothes online can be tricky. Our team is happy to help with sizing, fit, or any product questions. Just drop us a note at hello@chicka-d.com and we’ll get back to you!
PRODUCT INFORMATION + CARE
How should I wash and care for my clothing?
We recommend following the care instructions on the side seam tag of each garment. As a general rule, wash on cold with like colors and hang to dry—or tumble dry on low if needed.
For the Original Corded Crew and Corded Boxy Pullover, we suggest washing and drying inside out to keep them looking their best.
Where are the items designed and manufactured?
Designed with care in Austin, TX. Ethically sourced and crafted in Asia, Pakistan, and India. Finished with love right here in the USA.
My size is sold out, will it be restocked?
Select items are restocked throughout the year—sign up with the ‘Notify me when back in stock’ button to get an email alert. Limited-run items will not be restocked.
PAYMENT + STORE CREDIT
What payment methods do you accept?
We accept payments from all major credit cards and debit cards. We also accept payments via Paypal, Apple Pay, Shop Pay, and our e-gift cards.
Where do I enter my promo code?
At checkout right after you enter the shipping information under the “Discount”. Once you hit the arrow it will automatically apply to your purchase if the code is valid and hasn’t expired.
Can I combine promo codes?
Our system only accepts one promo code per purchase. Also, please note that promo codes do not apply to sales items unless stated otherwise.
AMBASSADOR PROGRAM
Do you have a student ambassador program?
We are currently developing our first student ambassador program! If you’re interested, stay tuned and subscribe to our newsletter to be the first to know when it launches!