FAQs
How do I change my account information?
To update your shipping addresses follow the steps below:
(1) Go to your account page and click on the “View Addresses” link in the “Account Settings” box.
(2) Click on the “Edit” or “Delete” link below the address. Or, click on the “Add a new address” button located on the top right of the page.
To update other information, please contact customer service at customerservice@chicka-d.com.
How do I change my password?
Visit your account page and click the “Forgot your password” link in the “Account Settings” box. You'll receive an email to reset your password.
Can I edit my order after it has been placed?
If it is a re-order or a new order for blanks, your order cannot be changed or updated after it is submitted.
If your order is new custom art, you may change your order up until you give your final approval for the artwork to move into production.
If I receive the wrong items or my order arrives damaged, how do I proceed?
Sorry about that! Please email us at customerservice@chicka-d.com.
All damages and defects must be reported within 10 days of receiving the order.
Why is the color of the garment shown on the website different from the item I received?
Due to individual screen settings, the color on your computer screen may differ slightly from the color of the garment you receive.
What are your order minimums?
• Blanks: For blank garment orders, the minimum is 12 units total per style per garment color.
• Custom Non-licensed
The screen print minimum is 24 units per art, per style, per garment color. Example: 24 units of style 443 in red for one art.
The embroidery minimum is 36 units per embroidery. The order can be broken down to 3x12 units per style, per garment color. Note that the embroidery thread color has to be the same for all 3 styles. Example: 12 units of style 443 in red, 12 units of style 470 in charcoal, and 12 units of style 2108 in crimson for one embroidery in white thread color.
• College Licensed Reorders
The screen print minimum is 24 units for sizes S-3X per art.
The embroidery minimum is 36 units per embroidery. The order can be broken down to 3x12 units per style, per garment color. Note that the embroidery thread color has to be the same for all 3 styles. Example: 12 units of style 443 in red, 12 units of style 470 in charcoal, and 12 units of style 2108 in crimson for one embroidery in white thread color.
• College Licensed Prebook
The screen print minimum is 36 units for sizes S-XL and 12 units 1X-3X.
The embroidery minimum is 36 units per embroidery. The order can be broken down to 3x12 units per style, per garment color. Note that the embroidery thread color has to be the same for all 3 styles. Example: 12 units of style 443 in red, 12 units of style 470 in charcoal, and 12 units of style 2108 in crimson for one embroidery in white thread color.
What upcharges can I expect for a custom order?
• Screen Print: Our standard pricing includes 1-2 ink colors. Graphics with more than 2 ink colors will incur a $0.30 upcharge for each additional ink color above 2. For graphics with more than 5 ink colors, pricing will be sent after internal review of the design.
• Embroidery: For designs with up to 4,250 stitches, pricing is standard screen print price + $2.50. For designs with between 4,251-6,250 stitches, pricing is standard screen print price + $3.70. For designs with more than 6,251 stitches, pricing will be sent after internal review of the design.
• Placement: For more than 1 print and/or embroidery placement the upcharge is $2.50 per additional placement.
• UPC Stickering: We offer UPC stickering for an upcharge of .25 cents per unit.
Can you provide me with a price list for all the styles?
Of course. You will be able to find our line sheets with pricing in your wholesale account page. Follow the steps below to download them:
(1) Go back to your account page.
(2) Look for the “Sales + Marketing Assets” box located at the bottom right of your account page.
(3) Click on the “Download Catalog + Linesheets” button. You will be directed to Dropbox.
(4) Click on the “Line Sheets” folder to open it.
(5) Click on the folder that corresponds to your market - Non-licensed: Blanks/Custom or Licensed - to open it.
(6) Download the line sheet by clicking on the downright arrow symbol. The download button is located at the top right corner of your screen.
Do you sell blanks?
Yes, you may purchase our garments blank/as is with no decoration.
Do you offer private label services?
We offer private label services on a case-by-case basis depending on the program details. Contact us at daniel@chicka-d.com to learn more.
Can I order samples?
Yes, you may order samples. In addition to shipping and garment costs, we add a flat, one-time $10 fee to the invoice total for all sample orders.
To order samples, follow these steps:
(1) Go to your account homepage.
(2) Hover your mouse over “Shop” in the main navigation menu.
(3) Click on the box that says "Looking for samples? Click Here".
(4) You will then be directed to a page that will show all of our styles. There you’ll be able to add them to the cart as you would normally do.
Before you process my order, I would like to approve the art. Is this possible?
We never start production until we’ve received your art approval! We will send out art approvals after the order is placed. If you are not satisfied we can revise the art or the order can be cancelled. Art approvals will be emailed to the contact email you have listed for your order. Please respond to the art approval emails in a timely manner to avoid delaying your order.
Can I add a back print even though I don’t have a logo?
Sure, we can print anything you’d like on the back of a garment.
Please keep in mind that for more than 1 print and/or embroidery placement the upcharge is $2.50 per additional placement.
How many times can I revise my art?
Up to 3 times.
.What are your shipping methods and how long do they take?
NOTE: The shipping fees are paid by the customer.
*Our standard shipping method is ground. To see UPS shipping ground times from our warehouse to your state click here. To see FedEx shipping times from our warehouse to your state click here.
**The customer needs to request this shipping method at check out and specify the shipping speed.
Can I use my shipping account?
Yes, if you have a UPS or FedEx account, we can ship using your account. We do not support other couriers.
Please provide your shipping account information at check out.
When will my order ship out?
• Blanks: Blank garment orders processing time is 5 business days.
• Custom: Custom licensed or non-licensed orders processing time is between 10-14 days. Please respond to the art approval emails in a timely manner to avoid delaying your order.
• Mixed Orders: Mixed orders contain blank garments and garments with custom graphics. The processing time is between 10-14 days. Please respond to the art approval emails in a timely manner to avoid delaying your order.
If you would like to provide a specific shipping window for a future ship date, please provide that information at check out.
How do I track my order?
You will be able to track your order in your account page in the “Orders” box. We will update the order with the following statuses:
• Entered: We have received your order.
• Started: Our fulfillment center is working on your order.
• Shipped: Your order has shipped!
Additionally, we’ll send you a confirmation email when we receive your order and another email once your order ships with the courier tracking number.
Can you ship to multiple locations?
If you need your order shipped to different addresses, you will need to place separate orders.
Can my order have multiple ship dates?
If you need to split your order in multiple ship dates, you will need to place separate orders. We’re currently unable to set different shipping dates for a single order.
What is the process for purchasing college products?
Our sales and customer service teams are currently processing all college orders as usual. Eventually, we will be adding college products to the wholesale portal, and we will let you know as soon as it is ready.
What schools are you licensed for?
See the complete list here.
What if you are not licensed for the school that I’m looking for?
If we are not currently licensed and will need to apply for an institution to fulfill your order, please send the school information and details of your potential order to nesha@ugapparel.com.
Details would include which styles you are interested in and quantities of each.
Do you offer extended sizes?
Yes, selected styles have been carefully designed to fit the unique bodies of every woman and come in sizes ranging from S to 3X. They have an “Extended Sizes” tag in the collections page.
In addition, some of our styles are unisex, you can find them in the "Collections" page.
Can I apply for Net 30 terms?
Typically for new customers, first time orders are taken on a credit card basis. If you would like to apply for Net 30 terms, please reach out to our customer service to determine if you qualify.
What payment terms do you offer?
Our 2 payment terms are:
• Credit card: Payment at time of shipment. Please note, credit card payments will incur a 3.5% processing fee.
• Net 30: Invoice must be paid within 30 days of invoice date.
When will my credit card be charged?
The credit card on file will be charged on the day your order ships.
What is the process to pay my invoice?
• Credit card: On the day your order ships, we will charge the credit card you provided when your wholesale account was created.
• Net 30: The customer needs to send a check or pay via ACH within the 30 days of receiving the invoice. Invoice is triggered on the day your order is shipped.
Please remit payment by its due date to avoid incurring late fee. There will be a 2% interest charge per month on late payments.
For Invoice, payment and/or credit card related questions email us at accounting@chicka-d.com
.Do you attend trade shows?
Yes, we attend many different trade shows such as:
• Dallas Apparel Market
• Atlanta Apparel Market
• Surf Show
• Outdoor Retailer
• Sports Licensing
• Tailgate Show and many more
Please follow us on social media for up-to-date announcements regarding our trade show exhibition schedule.
What sales and marketing assets do you provide?
We can provide high resolution quality images for you to use on your website, social media and marketing efforts. All images are on a model.
On a case-by-case basis, we are happy to discuss providing additional assets such as signage, store fixtures, etc.
What are your business hours & contact information?
You can email us at customerservice@chicka-d.com and our customer service team will get back to you as soon as possible within our business hours.
For Invoice, payment and/or credit card related questions you can email us at accounting@chicka-d.com.
For Sales related questions please contact Daniel Pereyra via daniel@chicka-d.com.
Our business hours are Monday-Friday from 8.00 am to 5.00 pm CT.