Most items will be shipped within two business days. However during busier times there is no shipping guarantee. Express shipments will be mailed the same business day if received before 12:00pm CST, next business day if received later than 12:00pm CST. If you need to receive your order by a certain time please indicate this in the special instructions section of your order and choose express shipping. USPS does not include Sunday in delivery times. To calculate when your package will arrive, you may access your USPS tracking information from an email that will be sent to you after your order has shipped. For shipping rates and more information, click here.
Yes, you will get a receipt. After your order is processed and shipped, you’ll get a confirmation e-mail that will provide the information about your order, including item description(s) and quantity. You will receive an additional e-mail once the item has been shipped with the date your product was shipped and the tracking number.
We attempt to ensure that only available products can be added to your online shopping bag. Nevertheless, some products may become unavailable shortly after your order has been placed. When this happens, you will be notified via e-mail that your product is out of stock and when it will be available for delivery; therefore, it is important that you include a valid e-mail when ordering.
Absolutely. All transactions are completed on a secure server. This secure server encrypts your personal information to make on-line credit card usage as reliable and safe as it is in a normal business environment. For further information about our privacy policy, please click here.
Our customer service number is 512.904.0180. If we do not answer, please leave a message, and we will get back to you as soon as possible. We may also be reached via email at help@chicka-d.com. Click here for further contact information.
We have provided a size chart to help you determine the fit. Click here to see the size chart.
Yes, USPS will leave your package(s) without obtaining a signature. Please be sure to check all areas they might leave a package (all door, porches, behind bushes, etc.) before contacting customer service about a lost package. This is left to the driver's discretion. Deliveries going to a business address require a signature.
To change account information, simply click on the “My Account” icon in the top right hand corner of our homepage, and after logging in, make the necessary changes to update your account.
If your package is damaged in transit or does not arrive, please contact us via email at help@chicka-d.com or by phone at 512.904.0180 to ensure replacement of the damaged item(s). We will contact USPS to file any claims that may be needed.
A Return/Exchange Form will be included on the back of the receipt that comes with your shipment. Please follow the instructions on that sheet to return/exchange an item(s). If you cannot find that form, a new Return/Exchange Form can be printed here. Item(s) that have not been used, laundered, or worn may be returned or exchanged within 30 days from date of purchase. All tags must be attached. NO EXCEPTIONS. Click here to see our full return/exchange policy.
We accept Visa, MasterCard and Discover Card. Sorry, we don’t accept American Express or C.O.D. orders. If you prefer to make payment by check or money order, please call during business hours to place your order by phone. We will make arrangements to ship your order once we have received your payment through the mail.
